Tuesday, February 12, 2008

Driving Social Security into the Ground

There's one constant...actually, there's quite a few constants, but this is one as well. If you want to know how screwed up an organization is, how badly it is managed, or how off-the-mark the decision making at the top is, ask the employees. This is particularly something you should do when the top management of an organization knows relatively little about the "nuts and bolts" of operations at ground level (in this case how the work actually gets done in the field offices) and, making things, has a bureucratic tendency to rely on reports full of meaningless industrial-engineering-type metrics.

By now, you may have wondered if I'm referring to the social security administration and, if so, your guess is right on target.

Here's a link to an article written by a former social security administration employee, recently retired. Read this and you'll glean just a little bit of what I've known for years---top management in the social security administration is sadly lacking (and, yes, this absolutely includes the management at the various state disability processing agencies, known usually in most states as DDS, or disability determination services).

You never let the monkeys run the zoo

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